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DIN Support Powered by GenAI Dialogs

Transform your business operations with DIN Engineering’s advanced customer engagement solution – powered by the EnableX Dialogs AI chatbot & customer support platform. By integrating managed technical support resources and intelligent conversational automation, we give OEMs and installers across the US solar industry the competitive edge to scale, optimize, and personalize their customer interactions.

  • Personalized Engagement
  • Omnichannel Support
  • Human Expertise + AI
  • Scalable Technical Support
  • Brand-Aligned Experience

Personalized Engagement

Every customer interaction becomes an opportunity for growth, driven by Dialogs’ ability to deliver tailored, relevant support that addresses the unique needs of solar solution users and installers.

  • AI + Human-in-the-loop
  • Scalable infrastructure
  • Powerful Integration
  • Insights & Analytics
  • Custom AI Development capabilities
  • Used by leading Module Manufacturers, Racking, Battery, Invertor companies, other OEMs for Next Level Customer Experience
  • GenAI in Action (Try a Custom Demo)

Omnichannel Support

Your customers can reach you on their preferred channels—voice, chat, and beyond—ensuring fast and effective support for design inquiries, product troubleshooting, and installation guidance.

  • AI + Human-in-the-loop
  • Scalable infrastructure
  • Powerful Integration
  • Insights & Analytics
  • Custom AI Development capabilities
  • Used by leading Module Manufacturers, Racking, Battery, Invertor companies, other OEMs for Next Level Customer Experience
  • GenAI in Action (Try a Custom Demo)

Human Expertise + AI

Combine the technical knowledge of DIN’s Product Support Advisors/Consultants with the AI-powered chatbots to balance automated efficiency with the human touch for complex customer needs.

  • AI + Human-in-the-loop
  • Scalable infrastructure
  • Powerful Integration
  • Insights & Analytics
  • Custom AI Development capabilities
  • Used by leading Module Manufacturers, Racking, Battery, Invertor companies, other OEMs for Next Level Customer Experience
  • GenAI in Action (Try a Custom Demo)

Scalable Technical Support

Whether you need a single resource or a 100+ member technical support team, DIN enables rapid onboarding and seamless workflow integration for solar OEMs and solution providers.

  • AI + Human-in-the-loop
  • Scalable infrastructure
  • Powerful Integration
  • Insights & Analytics
  • Custom AI Development capabilities
  • Used by leading Module Manufacturers, Racking, Battery, Invertor companies, other OEMs for Next Level Customer Experience
  • GenAI in Action (Try a Custom Demo)

Brand-Aligned Experience

Deliver support that’s always professional, accurate, and aligned to your solar brand’s values and KPIs.

  • AI + Human-in-the-loop
  • Scalable infrastructure
  • Powerful Integration
  • Insights & Analytics
  • Custom AI Development capabilities
  • Used by leading Module Manufacturers, Racking, Battery, Invertor companies, other OEMs for Next Level Customer Experience
  • GenAI in Action (Try a Custom Demo)

Why DIN

DIN Engineering’s fully managed solar support service leverages the Dialogs platform to help you turn every customer conversation into an opportunity for engagement-led growth and lasting satisfaction.

  • 100’s of Technical Support Consultants deployed
  • Varied profiles like Tech Support Consultants, WFM etc.
  • Trained for Workflow Integration & Client Tools
  • Scalable from 1 to 100+ Team Members on Demand
  • 24/7 Operational Availability for Global Clients
  • Turnaround from 1 Day to 1 Week for Onboarding
  • Aligned to Your KPIs, SOPs & Communication Protocols
  • Seamless integration with client tools and CRMs
  • Consistent, brand-aligned customer experience

Scale & Staff Smartly. Get in touch!

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We’d Love to Work Together

Find out how leading companies use DIN to stay ahead of the competition and reduce critical costs. Get in Touch

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