Table of Contents

DIN Quality Framework

Excellence in Engineering Design Services: Setting Industry Standards for Excellence, Ensuring Precision and Consistent High Quality.

Our Process

Processes designed in-line with Lean, Kaizen and Six Sigma methodologies

Our process management program is maintained by three steps of optimization,
standardization and continuous improvement as governed by our Quality Framework.

Our integrated approach, blending Lean, Kaizen, and Six Sigma methodologies, ensures that we are doing the right things in the right way. This alignment enables us to streamline operations, enhance quality, and deliver exceptional value to our customers. From project inputs received to final delivery, our processes are designed to meet the highest standards of efficiency and effectiveness.

 

Optimization

At each project's outset, our operations team reviews the project requirements and analyze existing procedures to develop an optimized strategy.

  1. Comprehensive Scope Analysis
  2. Define Customized Strategies to meet clients’ requirement
  3. Stakeholder Collaboration for finalizing the strategy
  4. Optimized processes leading to enhanced productivity
  5. Continuous Improvement and ongoing refinements to the proces

Standardization

Following the consensus, the workflow and Level 2 processes are systematically
documented, resulting in documentation of a standardized process.

  1. Documentation: Systematic recording into a process manual.
  2. Team Training: Comprehensive training on formalized processes.
  3. Regular Audits: Ensuring adherence to documented workflows.
  4. CAPA Formulation: Addressing deviations with immediate measures.
  5. Audit Completion: Formal conclusion of the audit process to maintain
    standards.

Continuous Improvement

Directed by the Business Excellence team, our continuous enhancement initiatives
involve collaboration with Service Delivery, Solutions, and supporting departments.

  1. Performance Metrics Identification: Measure Data
  2. Reporting and Monitoring Systems: Maintain Accurate Control
  3. Opportunities for Improvements: Explore Potential Enhancements
  4. Continuous Improvement Plans: Implement Progressive Strategies
  5. Feedback Integration: Apply Client Insights

 

Enabling Change: Our Intervention Framework

We are dedicated to continuous improvement, constantly seeking innovative methods to elevate our business operations.

DIN Interventions

At DIN, we relentlessly pursue excellence and efficiency, constantly exploring innovative ways to refine our business processes. Our dedication to best practices ensures streamlined operations and enhanced value delivery to clients.

Lean Methodologies

Boost productivity with Lean @ DIN, integrating innovative methods for streamlined operations

  • Eliminate waste and optimize resource use
  • Increase operational speed and capacity by reducing lead times
  • Improve quality and efficiency through lean tools
  • Implement value stream mapping and Kaizen blitz
  • Utilize standardized work, 5S, and visual controls

Agile Management

Foster flexibility and efficiency with our Agile approach, prioritizing adaptability and iterative progress.

  • Enhance flexibility and responsiveness
  • Deliver projects efficiently by adapting quickly to changes
  • Cultivate a culture of continuous feedback
  • Prioritize iterative progress
  • Embrace adaptability for improved project deliveries

Six Sigma

Elevate standards with Six Sigma, ensuring unparalleled quality through data-driven precision.

  • Integrate Six Sigma with Lean methodologies
  • Maintain highest quality standards in operations
  • Utilize data-driven approach to minimize defects
  • Ensure consistency and reliability in processes
  • Deliver super quality to clients

100% SLA Driven Performance. Quality Scorecards

Synergizing control and assurance for unparalleled global quality levels.

DIN Quality Process

At DIN, our quality process integrates robust Quality Control and Assurance practices. We adhere to high standards, fostering rapid improvement to meet the dynamic demands of our global clients.

Customer Satisfaction

  • Delight customers through exceptional delivery
  • Prioritize customer feedback and implement improvements
  • Ensure consistency in meeting and exceeding customer expectations
  • Foster strong customer relationships through proactive communication
  • Regularly assess customer satisfaction metrics for ongoing improvement

Talent Development

  • Attract top talent through compelling opportunities
  • Provide comprehensive training programs for professional growth
  • Cultivate a culture of employee engagement and recognition
  • Foster collaboration and knowledge sharing among team members
  • Implement retention strategies to retain top performers

Innovation and Operational Excellence

  • Implement cutting-edge tools and technologies for service delivery
  • Stay updated with industry trends and methodologies
  • Encourage a culture of innovation and continuous learning
  • Regularly review and optimize internal processes for efficiency
  • Strive for operational excellence through process improvement initiatives

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Workflow Tools

Our business, including operations, is efficiently managed through tools conceptualized and developed in-house. These proprietary tools have provided us with a competitive edge, enabling us to exceed client expectations and foster ongoing growth. Additionally, by continuously updating these tools, we ensure that our solutions remain at the forefront of technological innovation, further solidifying our position as industry leaders. This approach not only enhances our operational capabilities but also ensures we can quickly adapt to changing market dynamics and client needs.

Management Information System (MIS)

DIN's Management Information System (MIS) centralizes and streamlines data management, integrating client and employee databases along with financial records. This system enhances operational efficiency and supports informed decision-making across the organization.

Price Volume Revenue (PVR)

DIN's Price Volume Revenue (PVR) tool allows managers to log daily delivery volumes and update revenue figures in real-time. Integrated with the MIS, it accesses client pricing data, enabling effective growth analysis and strategic decision-making.

Design Center (DC)

DIN's Design Center is a specialized workflow tool tailored for customers, streamlining the design process through an intuitive, user-friendly interface. This platform facilitates efficient project management and enhances creative collaboration, ensuring high- quality design outcomes.

Workforce Management Systems (WMS)

DIN's Workforce Management System is utilized by production teams to oversee the entire workflow, from receiving inputs to delivering to clients. This system evaluates team performance, enhances efficiency, quality, and turnaround times.

HROne

HROne enhances HR management by automating essential processes, from payroll to engagement, improving accuracy and efficiency. It provides comprehensive analytics for better decision-making and fosters a more connected, transparent workplace environment.

Delivery Trackers

DIN's delivery trackers offer real-time monitoring and status updates, enhancing project transparency and ensuring timely completion. These trackers streamline communication between teams, reducing delays and improving overall delivery efficiency.

ISO 9001:2015 Quality Management System

DIN is among one of the first Indian companies to gain ISO accreditation for CAD & GIS services. It specifies the requirements for a quality management system to enhance customer satisfaction. The quality management system of DIN is certified as ISO 9001:2015. DIN is certified by CDG Certification and is accredited to Dubai Accreditation Center.

ISO 27001:2005 Information Security Management System

This is the most widely recognized security standard for information security management. It is an assurance that the confidentiality, integrity and availability of vital corporate and customer information will be maintained. The certification is provided by International Benchmarking & Certifications and is accredited ASCB(E).

Management Information System (MIS)

DIN's Management Information System (MIS) centralizes and streamlines data management, integrating client and employee databases along with financial records. This system enhances operational efficiency and supports informed decision-making across the organization.

Price Volume Revenue (PVR)

DIN's Price Volume Revenue (PVR) tool allows managers to log daily delivery volumes and update revenue figures in real-time. Integrated with the MIS, it accesses client pricing data, enabling effective growth analysis and strategic decision-making.

Design Center (DC)

DIN's Design Center is a specialized workflow tool tailored for customers, streamlining the design process through an intuitive, user-friendly interface. This platform facilitates efficient project management and enhances creative collaboration, ensuring high- quality design outcomes.

Workforce Management Systems (WMS)

DIN's Workforce Management System is utilized by production teams to oversee the entire workflow, from receiving inputs to delivering to clients. This system evaluates team performance, enhances efficiency, quality, and turnaround times.

HROne

HROne enhances HR management by automating essential processes, from payroll to engagement, improving accuracy and efficiency. It provides comprehensive analytics for better decision-making and fosters a more connected, transparent workplace environment.

Delivery Trackers

DIN's delivery trackers offer real-time monitoring and status updates, enhancing project transparency and ensuring timely completion. These trackers streamline communication between teams, reducing delays and improving overall delivery efficiency.

ISO 9001:2015 Quality Management System

DIN is among one of the first Indian companies to gain ISO accreditation for CAD & GIS services. It specifies the requirements for a quality management system to enhance customer satisfaction. The quality management system of DIN is certified as ISO 9001:2015. DIN is certified by CDG Certification and is accredited to Dubai Accreditation Center.

ISO 27001:2005 Information Security Management System

This is the most widely recognized security standard for information security management. It is an assurance that the confidentiality, integrity and availability of vital corporate and customer information will be maintained. The certification is provided by International Benchmarking & Certifications and is accredited ASCB(E).

Design Platforms

Our business, including operations, is efficiently managed through tools conceptualized and developed in-house. These proprietary tools have provided us with a competitive edge, enabling us to exceed client expectations and foster ongoing growth. Additionally, by continuously updating these tools, we ensure that our solutions remain at the forefront of technological innovation, further solidifying our position as industry leaders. This approach not only enhances our operational capabilities but also ensures we can quickly adapt to changing market dynamics and client needs.

Management Information System (MIS)

Price Volume Revenue (PVR)

Design Center (DC)

Design Platforms Systems (DPS)

Management Information System (MIS)

DIN's Management Information System (MIS) centralizes and streamlines data management, integrating client and employee databases along with financial records. This system enhances operational efficiency and supports informed decision-making across the organization.

Price Volume Revenue (PVR)

DIN's Price Volume Revenue (PVR) tool allows managers to log daily delivery volumes and update revenue figures in real-time. Integrated with the MIS, it accesses client pricing data, enabling effective growth analysis and strategic decision-making.

Design Center (DC)

DIN's Design Center is a specialized workflow tool tailored for customers, streamlining the design process through an intuitive, user-friendly interface. This platform facilitates efficient project management and enhances creative collaboration, ensuring high- quality design outcomes.

Workforce Management Systems (WMS)

DIN's Workforce Management System is utilized by production teams to oversee the entire workflow, from receiving inputs to delivering to clients. This system evaluates team performance, enhances efficiency, quality, and turnaround times.

HROne

HROne enhances HR management by automating essential processes, from payroll to engagement, improving accuracy and efficiency. It provides comprehensive analytics for better decision-making and fosters a more connected, transparent workplace environment.

Delivery Trackers

DIN's delivery trackers offer real-time monitoring and status updates, enhancing project transparency and ensuring timely completion. These trackers streamline communication between teams, reducing delays and improving overall delivery efficiency.

ISO 9001:2015 Quality Management System

DIN is among one of the first Indian companies to gain ISO accreditation for CAD & GIS services. It specifies the requirements for a quality management system to enhance customer satisfaction. The quality management system of DIN is certified as ISO 9001:2015. DIN is certified by CDG Certification and is accredited to Dubai Accreditation Center.

ISO 27001:2005 Information Security Management System

This is the most widely recognized security standard for information security management. It is an assurance that the confidentiality, integrity and availability of vital corporate and customer information will be maintained. The certification is provided by International Benchmarking & Certifications and is accredited ASCB(E).